9. E-mail at a Glance: E-mail Etiquette

To improve the impact of your messages and avoid trouble, there are a few unwritten rules, called netiquette (networking etiquette) you should be aware of:

• Clearly summarize your message in the subject line.


• Keep your messages short and focused. Recipients tend to ignore long messages.


• Don't write in all CAPITAL LETTERS. Capital letters are used for emphasis, and are considered equivalent to SHOUTING. IT'S ALSO DIFFICULT TO READ.


• Don't write anything you wouldn't say in public. It's easy for recipients to forward messages to others, which could leave you in an embarrassing position if you divulge personal or confidential information.


• Include your name at the bottom of a message.