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Don't write anything you wouldn't say in public. Anyone can easily forward your message, even accidentally. This could leave you in an embarrassing position if you divulged personal or confidential information. If you don't want to potentially share something you write, consider using the telephone.
Use a smiley to make sure that a statement is not misunderstood.
Avoid sending e-mail to large numbers of people unless you have a serious reason to do it. E-mail broadcast to many recipients may be considered spam.
Nasty e-mail should also be avoided. These messages have their own term: flame. Flame e-mail is an insulting message designed to cause pain, as when someone "gets burned."
As a courtesy to your recipient, include your name at the bottom of the message. The message contains your e-mail address (in the header), but the recipient may not know that the return address belongs to you, especially if it's different from your real name.
For more tips, visit Emailreplies.com. E-mail etiquette may take a while to learn, but don't let your fear of making mistakes inhibit you. All Internet users were beginners once, so most people are quite forgiving.
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Use the Site
Smileys are typically used in personal e-mail and are not considered appropriate for business. They should rarely be used in the office. If your message needs a smiley for better understanding, most likely you should not be delivering it via e-mail. Even with a smiley, someone may misunderstand you.
Smileys should be used to support a statement. It's rude to write something mean or derogatory, then place a happy smiley at the end of the sentence. Refer to the 
