Decoding Error Messages

Problem: Your web browser may not be able to decipher the online form you want to access. There may also be a technical error in the form.

Solution: Consider sending a message to the site's webmaster, providing any technical information you can, such as the browser and version you use.

Problem: You don't have permission to access the page or your password is incorrect.

Solution: Try retyping your password if you think you should have access.

Problem: DNS stands for the Domain Name System, which is the system that looks up the name of a website, finds a corresponding number (similar to a phone number), then directs your request to the appropriate web server on the Internet. When the lookup fails, the host server can't be located.

Solution: Try clicking the Reload or Refresh button on your browser toolbar. If this doesn't work, check the address and enter it again. If all else fails, try again later.

Problem: The site has no web pages on it.

Solution: Check the address and enter it again. If you get the same error message, try again later.

Problem: The web server is down.

Solution: Try clicking the Reload or Refresh button. If this doesn't work, try again later.

Problem: The web server is down, the site may have moved, or you've been disconnected from the Net.

Solution: Try clicking the Reload or Refresh button and check to see that you are still online. If this fails, try using a search engine to find the site. It may have a new address.

Problem: The web server is busy.

Solution: Try again in a while.

Problem: The web server is down or you've been disconnected from the Net.

Solution: Try clicking the Reload or Refresh button and check to see that you are still online.

Problem: The web server is out-of-business or you may have entered the address incorrectly.

Solution:Check the address and try typing it again.

Last update: Jan 5, 2010